F.A.Q. MilanoCard

  • VALIDATION TIME - For how many time is available MilanoCard and its services?

    MilanoCard includes several services and especially free admission to every kind of public transports in Milan. MilanoCard 24h includes 24h of free access to the public transport from first validation to the same hour of the next day (for example: first use 11.00am Friday->expiration 11.00am Saturday) . MilanoCard 3 days have 48h of free public transport from first validation to the same hour of the third day (for example: first use 11.00am Friday – expiration 11.00 am Sunday). MilanOCard 72h includes 72h of free public transport in Milan from first validation. MilanoCard is valid 1 month in Italy (Rome, Venice, Florence and cities of Lombardy. The time of use start from the first stamp on public transport.

  • TRANSPORT - Which transport are included in the MilanoCard?

    Every kind of public transport in Milan Area is included in MilanoCard so Tram, Buses, Metro/underground, city Train “Passante” are included. MilanoCard includes also the Linate X73 Bus which connects Milan to Linate Airport.

    Please remember to validate your travel card every time that you use a transportation in the city. Are not included the regional train out of Milan and the last stop of red line of the metro “Rho-Fiera”.

  • CONFIRMATION EMAIL - Where can I set the info about my arrival?

    After the payment you will be redirected to the confirmation form, where you will be able to set your arrival date and pickup/delivery information.

    If you have already done the payment but you didn’t find the confirmation page, don’t worry. Every 30 minutes (for 2 times) our booking center resend an e-mail with a link where you can put all the info about your arrival, like date,  hour and pick up location (Malpensa Airport Terminal 1 and Terminal 2, Orio al Serio Airport, Linate Airport and Central Railway Station). Please fill out the form that you will find in the link and your order will be complete!

  • PICKUP- What are the opening hours of pickup point in Milan, and how can I find it in Milan ?

    Updated information, opening hours, video and details about the pickup are available at http://www.milanocard.it/how-to-pickup-milanocard

    After the payment you will receive a confirmation email with details about the pickup location included tutorial video to find easy our offices.

    You can collect the MilanoCard also few mnute after online purchase and anyone of the pickup location available just providing your reservation id or email address.

  • PAYMENT AND CONFIRMATION PROCEDURE- How can I make the payment online and confirm the purchase?

    You can make the payment with your credit card or with your paypal account. The payment system is provided and managed by PayPal but you can make the payment also just with your credit card and without a registration on PayPal.

    After the payment you will be able to set arrival date and pickup location. Is required just one name, is not important how many cards did you buy. The name is just for an internal report.

  • TRANSPORT - How can I travel with public and private transport in Milan and Italy?

    Public transport

    MilanoCard is personal and not transferable, is valid on every public transport in Milan Urban Area (metro, tram, bus, city train) from the first validation – at the machines that are located at the entrance of the metro or on the trams and buses – to the same hour of the third day, in the next 72h, for the MilanoCard 3days, for 48h, for the MilanoCard 2days and for 24h for MilanoCard 1 day.

    Public transport in Milan are available from 05.00 am to midnight but this is an average, it depends on the line. Metro lines work from 06.00 am to midnight.

    Private driver

    Please consider that with MilanoCard you have also 1 ride (value 12€) with luxury car and private driver for free, making reservation with UBER APP and using the promo code that you will find into the MilanoCard’s guide.

  • MILANOCARD FOR ITALY - How can I use the card in other cities if I arrive there before Milan?

    If you arrive in other italian cities before Milan and want to get the benefit that MilanoCard offers in this other cities, please download and print the attached voucher and show it at the services affiliated with also the receipt of payment! Enjoy Italy with MilanoCard!

    When you will arrive in Milan, you will be able to collect your cards as reported in the confirmation email.

  • DELIVERY - Where can i receive the cards?

    For just 2€ you can have your MilanoCard at your arrival, the offices for the pickup are located front of the arrival area of the airports  of Milan or at Milan Central Station. After the payment you will be able to choose where to collect the cards and in the confirmation email you will find also the map to find easy the offices.

    For more info about the pickup location please visit http://www.milanocard.it/how-to-pickup-milanocard

    If you want to receive the cards at your hotel, the extra fee is of 5 €.We can delivery at hotel only with a pre-purchase of 48h.

    Use the following link to make the reservation:  http://www.milanocard.it/milanocard-hotel-delivery

  • WHAT IS THE NEW PROMOTION MILANO WEEKEND BUDGETNOSTRESS?

    The special promotion “Budget no stress” allows card holders to book hotel in Milan for a fix rate or 20% off, valid all year long on Friday, Saturday and Sunday night .

    In order to use the promotion you have to purchase MilanoCard and then contact us at info@milanocard.it and we will provide you the promocode with which you will be able to book the Hotel for a fix rate or 20% off directly with the Hotel.

    The fix rate start from 69€/per night (double room + breakfast) . City tax not included.

    Find more information about our Hotel partner at http://www.milanocard.it/hotel-in-milan-at-fix-rate.

  • CANCELLATION POLICY

    Once purchased is not possible to cancel or change details of your reservation. No refund will be approved.

  • WHAT IS THE NEW DISCOUNT FOR TOURIST MUSEUMCARD?

    With MilanoCard you the “Tourist MuseumCard” which entitles to unlimited access to all the civic museums of Milan for 72 consecutive hours at 10€ instead 12€.

    Tourist MuseumCard included free access to 8 museums of Milan (Sforza castle, Museo del 900, Fashion museum, Risorgimento museum, Aquarium, Modern Art Gallery of Milan, Museum of natural History, Archeological museum).

    How you can get this promotion? Show your MilanoCard at the cash desk of any civic museum and purchase the Tourist Ticket Museum saving 10%. For info: info@milanocard.it.

How to get discounts

How to move in Milan